Assistant Service Manager

Professional Summary

Dedicated Assist-Service Manager with a nursing degree and over 3 years of experience managing Home Care Packages, ensuring compliance with Aged Care and NDIS guidelines. Skilled in leading multicultural teams, addressing complex client and family complaints, and achieving successful audit outcomes. Demonstrates exceptional leadership, operational management, and problem-solving abilities to enhance client satisfaction and service delivery.

Key Skills

• Nursing Expertise: Strong clinical knowledge with practical experience in home care and community health.
• Regulatory Compliance: Proficient in adhering to Aged Care Quality Standards, NDIS requirements, and managing audits by regulatory commissions.
• Leadership: Skilled in managing and mentoring multicultural teams, fostering an inclusive and collaborative environment.
• Conflict Resolution: Experienced in addressing and resolving client complaints, incidents, and family concerns with professionalism and empathy.
• Operational Efficiency: Adept at overseeing rostering, resource allocation, and office management.
• Team Development: Focused on training and mentoring staff to ensure continuous improvement.

Professional Experience

Assist-Service Manager – Home Care Packages

• Led a team including case managers, nurses, support workers, and office administrators.
• Managed compliance audits by the Aged Care Quality and Safety Commission with excellent outcomes.
• Developed and implemented care plans aligned with client goals and NDIS/home care package guidelines.
• Handled escalated client complaints and incidents, ensuring swift resolution and continuous improvement.
• Provided leadership to a multicultural team, promoting inclusivity and high performance.
• Delivered clinical oversight for clients under home care and NDIS packages.
• Collaborated with case managers and external agencies to address complex client needs.

Education

Bachelor of Nursing (or Equivalent)
Certifications and Training

• Registered Nurse (RN) License
• Diploma in Community Services (if applicable)
• Leadership and Management Certification (if applicable)

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