Senior Receptionist

We are looking for a friendly experienced Receptionist to join our Physiotherapy Clinic

Who are we looking for?

· We are looking for an experienced Receptionist who enjoys working in a busy environment

· This is an onsite role and does not involve work from home duties

· You will be the first contact for patients in person and over the phone.

· This position would suit someone who enjoys working with a close-knit team and likes to keep busy.

Who are we?

· We are an independent private practice offering Physiotherapy services to the local Parramatta community

· Established for 8 years

· Walking distance from Parramatta and Harris Park train stations

· We provide clinic based and mobile Physiotherapy services

· We treat and manage patients with all types of muscular issues. Including sports injuries, work injuries (WorkCover), motor vehicle accidents (CTP Claims) and NDIS

Key Responsibilities:

· Coordinate front desk and practice operations

· Assisting patients with booking enquiries in person, over the phone and via email

· Communicating with referral partners, GP’s, case managers etc

· Communicating and assisting Physiotherapy team

· Identify, review and troubleshoot operational issues

· Assisting and arranging regular practice meetings, lunches and social events

· Identify areas of improvement and drive change

· Monitoring practice standards across the clinic

· Maintaining practice policies

· Managing social media presence on Instagram, Facebook and other platforms

Skills and requirements:

· Be able to demonstrate strong customer service skills

· Excellent communication skills

· Show initiative

· Have advanced computer skills: Be able to use Apple and Microsoft products

· Able to plan your day unsupervised.

· Strong time management skills.

· A positive and professional attitude to engage a whole team approach

· Excellent presentation and a professional manner

Role:

· Permanent, full time position

· Hours: Physiotherapist work between the hours of 8 am – 7 pm

· Admin shifts will be scheduled within these hours.

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