Receptionist Team Leader

Thriving Lives Co. is a passionate interdisciplinary allied health team of 22. Our highly supportive administration team is dedicated to maximising our impact and fostering thriving relationships with our clients as well as our clinicians. 

• We offer exercise physiology, physiotherapy, psychology, and occupational therapy services, both in clinic and in the community.
• We are committed to quality, compassion, and a supportive culture, we're a driven team focused on excellence and innovation. 
• We prioritise bringing out the best in our team members, knowing it translates to the best experience for our clients. 

We're seeking a motivated, adaptable, organised, and enthusiastic Reception Team Leader to collaborate closely with our Practice Manager. Your role will involve leading our reception team of five, overseeing administrative and reception duties, and enhancing client and professional relations. We need someone who is proactive, adept at problem-solving, and deeply invested in our clients and core purpose. 

• Lead the reception team, fostering a strong and enjoyable team culture. 
• Oversee patient records, filing, and data entry. 
• Facilitate smooth day-to-day reception operations. 
• Liaise with stakeholders like Support Coordinators and GPs. 
• Provide management, training, and support to reception team members. 
• Respond promptly and thoughtfully to customer feedback and inquiries. 
• Ensure exceptional customer service and facility maintenance. 

• Proficiency or the ability to learn and adapt quickly to software programs in Microsoft Office Applications and Halaxy. 
• Previous experience in private practice management, leading a team, or health administration (preferred). 
• Experience with NDIS administration, ideal. 
• Strong initiative, self-direction, and adaptability. 
• Excellent communication, interpersonal, and organisational skills. 
• Ability to prioritise in a fast-paced environment. 
• Proficiency in social media would be a bonus. 
• Reliable with a current driver's license and access to own vehicle. 
• Full-time: 9.30am to 5.30pm (preferable). This is a 38 hours per week, Monday to Friday role. We are responsible for ensuring our reception team can provide the in-clinic support needed to our clinicians and clients.  

Ongoing growth is an integral part of Thriving Lives Co., you will benefit from ongoing support with regular mentoring, training, and a positive, fun workplace.  

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