Practice Manager

Join an innovative healthcare company that's changing the face of health and exercise for older adults.

Located in Sydney's Northern Beaches, our mission at Be Mobile Physiotherapy is to empower adults 55+ to live the life they want by providing accessible and effective EXERCISE and EDUCATION.

We do this in-person (with our established Bricks & Mortar ‘Exercise Studio’ and ‘In-Home’ services) AND we do it online with our global Fitness Programs for adults 55+.

Together the three product divisions of our company work together to enable a greater quality of life for both our local AND worldwide community.

We are looking for a Practice Manager to join our leadership team and help expand our impact.

About You

You are a customer-orientated and operationally-minded person, with strong business acumen. You have a proven track record in a similar Practice Manager or Health Operations or Aged Care Operations role.

Your skills include;

• ORGANISED! Always one step ahead of what a physio or client needs
• Attention to detail
• Time management skills - ability to prioritise and adapt to changes in priorities as they arise
• Strong decision-making abilities
• Technological proficiency - troubleshoot, fix tech, explore software.
• Ability to lead and manage a team
• Excellent communication skills - both amongst our team and with clients

Your traits include;

• Everything is figureoutable! If something isn’t working or isn’t as expected, you’re able to use reasoning to troubleshoot and work out what needs to be done to fix it
• Empathy
• Personable and approachable - able to banter and make small talk with our clients.
• Initiative
• Ability to remain calm under pressure - We are a fast growing company with lots of different moving parts

About the Role

The Practice Manager is responsible for overseeing and optimising day-to-day operations to improve efficiencies and drive growth across all 3 product divisions of the business (In-Home, Studio, and Online).

You will be a member of the leadership team, reporting to the CEO.

Your responsibilities will include:

• Oversee daily practice operations including customer support, accounts, and HR.
• Creating and managing company systems, procedures and infrastructure, looking for opportunities for improvement or revision.
• Maintaining a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Leading and managing the administration and customer service team - including recruitment, project management, training, coordinating rosters and leave requests
• Closely working with the In-Home Manager, Studio Manager and Online Manager to facilitate a seamless client experience AND drive growth in these product divisions.
• Working closely with the CEO to forecast and manage operating expenses.
• Overseeing client scheduling in collaboration with the Customer Support team and the Product division Managers.
• Maintaining client records within our CRMs
• Maintaining all company files according to our file management systems
• Developing and nurturing relationships with partner providers and other stakeholders.
• Abide by all relevant legal requirements including occupational health and safety, privacy, equal opportunity.
• Represent the Be Mobile Physiotherapy brand including presenting yourself in a neat and respectable fashion.

Selection Criteria

• Proven experience in a similar Practice Manager or Health Operations or Aged Care Operations role.
• Knowledge and experience in customer service . ‘Foster connection’ is our core value of Be Mobile’s, so having direct experience and evidence of being customer focused is essential.
• Knowledge and experience in operations and business management.
• Knowledge of project management principles and practices.
• Excellent Information Technology skills.
• Ability to demonstrate and encourage leadership and teamwork.
• The ability to build customer and stakeholder relationships.
• Excellent communication and documentation skills.

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