Practice Manager – Leading Natural Health & Fertility Clinic

Join us on our mission to transform health and fertility care as our new Practice Manager. If you’re passionate about natural medicine and leadership, this is your opportunity to lead two groundbreaking practices into the future of holistic health.

We are searching for a passionate and driven Practice Manager to lead and support our dynamic team of natural health professionals at Fertile Ground Health Group and The Melbourne Apothecary. This is an exciting opportunity for someone who thrives in a collaborative, fast-paced environment and is ready to contribute to the growth and success of these two pioneering businesses in natural medicine. 

We highly value diversity, inclusivity and community. Our practitioners and staff are from various cultural backgrounds, of varying ages (20s to 70s), with beautiful and unique personalities and identities. We serve everyone in the community who chooses to access our care and will always do our best to be responsive to the needs of each individual.

About The Role

At Fertile Ground and The Melbourne Apothecary, you won’t just manage operations—you’ll play a key part in shaping the future of holistic health care. We are seeking someone with the skills to grow our practice with us, whilst nurturing a team of people (currently 5 staff and 21 practitioners) who are deeply passionate about making a positive difference in our patients’ lives. This a full-time, permanent, in-person role.

Salary Range

Salary range commensurate with experience plus perks, with additional benefits for high performance.

$100,000-$120,000

Key Experience Required

• Experience with managing business operations in a healthcare profession / equivilent transferrable skills.
• Experience with managing and leading a team of (minimum 5) people.
• Experience and tact with conflict resolution and maintaining relationships.
• Sales experience.
• Cultivating and fostering an integrated team culture.
• Clear and responsive understanding of the complementary, integrative and collaborative health environment.
• Demonstrated experience in business development – strategic planning and project execution, resulting in company growth.
• Experience proactively implementing improvement and change initiatives.
• Experience using practice administration systems, social media platforms, website and customer email communications platforms.

Key Responsibilities Overview:

Clinical operations

Maintain and refine operations, including staff training, onboarding, and management of reception and dispensary teams. Optimise practice management software to streamline patient journeys.

Practice growth and promotions

Lead strategic initiatives to expand the practice, build referral partnerships, and establish new sites and telehealth offerings. Engage with marketing efforts, drive customer relationships, and inspire practitioner team growth.

Team Support

Oversee staff performance reviews, practitioner meetings, and maintain regular check-ins with directors.

Key Skills Required

The successful candidate will demonstrate the following:

• Inspiring Leadership: You know how to bring out the best in those around you, guiding teams with a supportive, motivational approach.
• Excellent Communication: strong management, diplomacy and communication skills.
• Creative Thinking: You’re someone who sees challenges as opportunities and is excited about taking the reins of business development and scaling. You have a passion for  relationship building, unique marketing, optimising systems and driving growth with a charismatic and positive character.
• Collaborative Spirit: We value connection and teamwork across every layer of our business – from staff to patients to referral partners. Your ability to foster these connections is key to our shared success.
• Creativity: To implement solutions in a dynamic environment – multitasking and high level organisational skills are essential. 
• Analytical precision and finesse: Enabling you to oversee and easily write and implement workplace protocols and systems. 
• Self motivation: You’re a self-starter, dedicated to aligning with our vision and driving the practice forward with enthusiasm and rolling out project implementation to completion.
• Excellent time management: Efficiency and the ability to prioritise and delegate tasks in a supportive and positive way.
• Work ethic: Strong and dynamic.

Values Alignment

At Fertile Ground and The Melbourne Apothecary, our values aren’t just words—they’re the foundation of everything we do. As Practice Manager, you will live and breathe these values, leading a team that prioritises collaboration, co-creation, connection, inclusivity, and exceptional standards of care. You’ll have the opportunity to shape not only your team but also your own career in a place where personal and professional development is truly supported.

We’re looking for someone who will contribute to a supportive and creative work environment, fostering a culture of care, collaboration, and innovation.

Ready To Grow With Us?

If you’re excited to bring your talents to a place where your leadership can directly impact the health and happiness of others on a large scale, we’d love to hear from you.

We will be building our team to meet demand for upcoming rapid scaling and growth alongside our collaboration with another large national brand. The successful candidate for this role will show passion and capacity to drive new initiatives in this exciting space and will be a leader in this collaboration. They will also resonate personally with our practice values, as we are a values-led practice.

Apply now

At Fertile Ground and The Melbourne Apothecary, we believe in creating great work that transforms lives. If you do too, we’re excited to meet you.

• Send your cover letter and resume to Charmaine Dennis and Carly Woods at email provided with this ad.
• We value creativity in how you present yourself – unique applications welcome. 
• We will be interviewing as soon as the right candidates land in our inbox. Apply now.
• Closing Date

  15 November 2024

  “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.” ~ Steve Jobs

  What is Fertile Ground Health Group?

  Fertile Ground Health Group is a well established and highly regarded multidisciplinary practice with a strong focus on supporting people who struggle with fertility issues to create healthy families at any stage of their reproductive life and health. With 5+ staff and 20+ practitioners providing expert acupuncture and Chinese herbal medicine, naturopathy, nutrition, osteopathy, massage, breath therapy, counselling and birth support, we have been collaborating with medical and allied heath to provide the best support for our patients for over 20 years in practice.

  What is The Melbourne Apothecary? (The MA)

  The Melbourne Apothecary was created to provide Melbourne’s first prescription-only naturopathic dispensary, serving the Fertile Ground Health Group team as well as filling prescriptions for Naturopaths and university student naturopathic clinics all over Australia. The MA serves to protect the street level privacy of our fertility and IVF patients (for those who need it) along with increasing accessibility of our general health services for the benefit of our community. It is a truly beautiful space and strives to be an example of what is possible.

  Where are we located?

  Located in a vibrant part of Melbourne with fantastic cafés, shops and transport links, you’ll be working in a beautiful, Victorian terrace on bustling Smith Street, Collingwood.

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