Manager Marketing, Communication & Engagement

About Us

Shepparton Villages (SRV) is more than a place, it’s a community. A leading provider of retirement living and aged care services, with three sites across the Greater Shepparton area, our mission is to provide our residents with a safe, supportive and welcoming environment where they can enjoy their retirement years to the fullest. 

We are committed to promoting the health and wellbeing of our residents and employees and strive to create a positive and inclusive workplace culture. As an organisation, we value diversity, respect, and collaboration, and are proud to be an equal opportunity employer. By joining our team, you will have the opportunity to make a meaningful difference in the lives of our residents and contribute to the success of Shepperton Villages.
  
About the Role
  
The Manager Marketing, Communications and Engagement (EMMCE) is responsible for developing, leading and implementing organisational wide communications, marketing and key stakeholder engagement strategies. The role will focus on ensuring we understand our consumers’ needs and that our key stakeholders understand and value the services we provide. A key part of the role will be maintaining effective and trusted internal and external communications with our consumers and key stakeholders, community and media. The incumbent will provide advice and support to the CEO and Executive on marketing, communications and consumer and stakeholder related areas to ensure what we do aligns not only with our strategic objectives but our consumers, key stakeholders and the community.
  
Key responsibilities, but not limited to:

• Develop, implement, maintain and evaluate a comprehensive communications and marketing strategy to maximise revenue and occupancy
• Develop, implement and maintain a stakeholder engagement strategy, including the preparation of all internal and external communications and advertising
• Oversee and coordinate the Community Advisory Body
• Provide advice to the CEO and others on all matters pertaining to Communications, Community Engagement, and Marketing
• Maintain, protect and manage the Shepparton Villages brand
• Develop and implement high quality marketing/advertising materials and communications including print, electronic, Shepparton Villages website and social media
• Prepare key documents and reports including the Annual Reports, CEO, staff and resident Newsletters and reports as required
• Organising and managing Shepparton Villages events and relevant meetings
• Work with key internal & external stakeholders on various projects to advance the provision of SRV’s Aged Care Services
• Attend all residential care and independent living unit meetings and provide reports

Key Selection Criteria:

• Appropriate tertiary qualification e.g. Marketing, Communications, Media and or Public Relations
• Experience in marketing and or communications including brand management
• Demonstrated high level written, verbal and interpersonal communication skills with the ability to exercise sound judgement, outstanding influencing, negotiating and problem-solving skills
• Experience in and knowledge of how to engage with consumers and the community that builds trust and transparency
• An understanding of how to align business and consumer/community expectations
• Demonstrated capacity to function at a strategic and operational level within a complex service and people-based environment
• Experience in producing and managing websites, online content, e-marketing and social media
• Demonstrated capacity to meet timeframes and coordinate work output effectively within competing priorities

Benefits & Culture
  
We value our team and the wonderful work they do. Our staff members enjoy a range of benefits such as:

• Generous Salary Packaging option as a not-for profit organisation to maximise take-home pay.
• Professional development opportunities
• Competitive salary plus Superannuation
• A collaborative and supportive workplace culture.
• Rewards & Recognition program.

How to Apply

If this sounds like you and you would like to join the wonderful team at Shepparton Villages, please submit your application.

To be considered, all applicants must address the key selection criteria in a cover letter and submit a current resume to include two referees, prior to the closing date. Note, referees will only be contacted for preferred candidates.

All appointments are subject to a NDIS Worker Screening Check, and evidence of COVID-19 vaccinations prior to employment and periodically during employment.

Applications Close: Wednesday, 28 AUGUST 2024.

Please note: applications will be reviewed regularly and a candidate may be appointed prior to the closing date. Early applications are encouraged.

Choice - Respect - Care - Passion - Teamwork

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