Kidney Health Information Officer

Kidney Health Information Officer

Do you have renal experience and are seeking a new challenge? Tired of shift work? Keen to play a critical role in improving the quality of life of people with kidney disease? Then you may be our next Kidney Health Information Officer. If you enjoy a dynamic work environment and are searching for a rewarding position then this is the job for you!

We’re looking for a healthcare professional with experience of kidney disease to join our team and provide telehealth support via our free Kidney Helpline service to kidney consumers. This role is for an immediate start working Mondays, Tuesdays and Thursdays from 9-5am.

Kidney Health Australia is the peak national body representing those living with and affected by kidney disease. A not-for-profit organisation to promote good kidney health through education, advocacy, research and support.

About the role

The Kidney Health Australia Helpline is the first port of call for many people living with kidney disease and their family members and carers. The Kidney Helpline provides critical information and support to enquirers, at a time when it’s most needed. We are looking for a healthcare professional to join our Community Programs team to:

• Deliver high quality health information and advice related to kidney health issues through the Kidney Helpline via telephone and email (telehealth, not consumer facing role)
• Follow triaging protocols for all enquires to the Kidney Helpline and accurately record interaction in our database
• Connect people to appropriate resources, programs and services of Kidney Health Australia to improve their quality of life
• Coordinate Kidney Health Australia’s standard response database to support consistent messaging and advice across all communication channels
• Provide appropriate advice regarding referral to other community organisations or health services.

To be successful in this role, you will have:

• Tertiary qualifications in nursing/ health / social sciences/ social services or other relevant discipline 
• Working knowledge of the Australian health care system
• Strong knowledge of kidney and urinary tract diseases and related treatment options and management strategies
• Registered member of APHRA 
• High-level oral, written and interpersonal communication skills
• Understanding of, and commitment to, delivery of health information based on evidence-based practice
• Highly effective organisational,and time management skills
• Experience in handling health related enquiries with confidentiality
• Demonstrated experience in handling enquiries that are sensitive, emotional or challenging
• Effective consultation, negotiation and influencing skills
• Ability to establish rapport and empathy with enquirers
• Intermediate computer skills and use of a range of software

What we offer:

• Generous salary packaging up to $15,900 and entertainment card
• Certified Great Place to Work 2022 and 2023
• EAP and social events
• Access to training and development
• An aspirational, caring and values-based team culture
• Flexible work options - combination of working from home and mandatory office days

How to Apply      

• If you have these skills and are interested in the role, please send 

1) a copy of your resume and

 2) a covering letter addressing the Key Selection criteria in the PD located on our website Job vacancies (kidney.org.au) 

• Forward your application to Rachael Heaton – Community Programs and Services Manager, 
• A current Police Check and Working With Children Check are required
• Applications close on 5 April 2024

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