Senior Receptionist
We are looking for a friendly experienced Receptionist to join our Physiotherapy Clinic
Who are we looking for?
· We are looking for an experienced Receptionist who enjoys working in a busy environment
· This is an onsite role and does not involve work from home duties
· You will be the first contact for patients in person and over the phone.
· This position would suit someone who enjoys working with a close-knit team and likes to keep busy.
Who are we?
· We are an independent private practice offering Physiotherapy services to the local Parramatta community
· Established for 8 years
· Walking distance from Parramatta and Harris Park train stations
· We provide clinic based and mobile Physiotherapy services
· We treat and manage patients with all types of muscular issues. Including sports injuries, work injuries (WorkCover), motor vehicle accidents (CTP Claims) and NDIS
Key Responsibilities:
· Coordinate front desk and practice operations
· Assisting patients with booking enquiries in person, over the phone and via email
· Communicating with referral partners, GP’s, case managers etc
· Communicating and assisting Physiotherapy team
· Identify, review and troubleshoot operational issues
· Assisting and arranging regular practice meetings, lunches and social events
· Identify areas of improvement and drive change
· Monitoring practice standards across the clinic
· Maintaining practice policies
· Managing social media presence on Instagram, Facebook and other platforms
Skills and requirements:
· Be able to demonstrate strong customer service skills
· Excellent communication skills
· Show initiative
· Have advanced computer skills: Be able to use Apple and Microsoft products
· Able to plan your day unsupervised.
· Strong time management skills.
· A positive and professional attitude to engage a whole team approach
· Excellent presentation and a professional manner
Role:
· Permanent, full time position
· Hours: Physiotherapist work between the hours of 8 am – 7 pm
· Admin shifts will be scheduled within these hours.
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