Patient Information

At Goodwin Drive Family Medical Centre, we strive to provide the highest standards in patient care and offer an holistic approach towards diagnosis, treatment and ongoing management options.

We are committed to promoting health and well-being through preventative health strategies and strongly encourage you and your family to maintain an ongoing rapport with your family GP.

Appointments

The practice schedules appointments at 15 minute intervals.

 

- Standard Consultation : 15 mins

- Long Consultation : 30 mins

 

If you have a complex issue or a number of concerns, please request a long appointment or discuss your needs with reception staff when making an appointment. Patients are required to provide a minimum of two hours notice for cancellations. A non-cancellation fee may apply if you do not attend an appointment.

 

Make an appointment

 

Patient Appointment System

1st - Emergency situations.

2nd -Patients with an appointment

 

Please note, patients without an appointment are welcome and will be seen if there is an available GP. We encourage all patients to make an appointment with their preferred GP.

 

Make an appointment

 

New Patients

We ask new patients to arrive at Goodwin Drive Family Medical Centre 15 minutes prior to your consultation. A ‘'New Patient Questionnaire” is designed to collect your information and to advise you of our policies and procedures.

 

To save time, you can download and pre-fill our patient questionnaire and bring it with you on your first visit. Use the button below to download this questionnaire.

 

Download New Patient Questionnaire

 

Recalls & Reminders

If your GP refers you for further tests and/or investigations, a follow-up appointment will be required to discuss results. Reception Staff will contact you to make a ‘'Recall Appointment' at a time determined by the nature of the recall and your Doctor's instructions.

 

As a courtesy to our patients our Registered Nurses offer an optional reminder system. Please advise reception should you not wish to participate.

 

Download information sheet

 

Referrals and Prescription

Patients need to make an appointment to see a doctor for all scripts and referrals. If you have lost your script or referral, the doctor will decide if another can be issued without an appointment. An administration fee of $15 may be charged. It is illegal to back-date referrals.

 

Calls & Electronic Communications

Telephone calls to the surgery will be answered by reception staff and where appropriate referred to the Doctor through a message system to avoid interruptions during consultations. All enquiries require an appointment.

 

We are able to send you an SMS Reminder the day before your appointment is scheduled. Email communication is kept to an absolute minimum and not used to send or receive your private health information.

 

Privacy & Patient Health Information

Patient information is managed in accordance with current Privacy Legislation and is protected by Commonwealth and State laws including the Privacy Act 1988 and the Information Privacy Act 2009 (QLD) as amended to date.

 

Our practice has a detailed privacy policy and is available from reception staff or downloaded here.

 

Visit policies page

 

Our priority is to protect your information. The Information Technology systems and protocols employed by this practice are highly secure.

 

After Hours Care

We partner with National Home Doctor Service to provide after hours care.

Please contact them directly on 13 SICK (13 74 25).

 

  Home & Nursing Home Visits

By appointment only and will be based on medical necessity. Please discuss your needs with your GP.

 

Emergency Presentations

From time to time, a patient will present to the practice that requires immediate triage and medical attention. This can impact on your waiting time to see the GP.

 

We appreciate your consideration if your scheduled appointment is affected.

Accredited Practice

 

Our practice is AGPAL Accredited and follows strict policies for the benefit of our patients.

View practice policies

Our Doctors

Dr. Leo Blanco

Dr. Michael Nixon

 

Appointments

Need to make an appointment to see one of our doctors? Use our online appointment system to make your appointment today.

Make an appointment