ABOUT US

DoctorDoctor, formerly the Australian Locum Medical Service (ALMS), has been providing after hours medical care to patients on behalf of General Practitioners for nearly half a century. Established as the first service of its kind in Melbourne and Perth we also facilitate access to after hours health care in Brisbane and Sydney as well, providing after hours primary care for the patients of more than 2,000 GPs.

 

 

ALMS was renamed DoctorDoctor in 2016 to better reflect our belief that the best medical care results from a coordinated and collaborative relationship built on trust between our after hours doctors, the GP and the patient.

Mission Statement

 

To provide best practice professional after hours support for our GP subscribers and the patients who use our service.

 

To provide affordable, appropriate in home after hours medical care.

 

To provide a supportive, collaborative workplace that promotes personal responsibility in delivering excellence through accountability and recognition.

Values

We believe that effective communication and collaboration provide the best opportunity to enhance the welfare of others.

Respecting the needs of others and acting with goodwill are cornerstones of the care we provide.

 

Medical Deputising Services

 

Founded in 1969 as the Australian Locum Medical Service (ALMS), DoctorDoctor has been providing medical deputising services for General Practitioners for nearly half a century.

More than 2000 GPs across Brisbane, Melbourne, Perth and Sydney choose DoctorDoctor to deliver better connected healthcare for their patients.

We have the experience, personnel and technology to guarantee exceptional quality medical deputising services. We work as a trusted partner of General Practitioners to complement, not compete with, their business.

Patient Services

 

After Hours Medical Care

We believe that the best place to receive medical care is through your regular GP. However when they are not available, and for non-emergencies, medical care is available for patients in their home, or residential aged care facility. Suitably qualified and experienced staff will triage calls and relay details to our doctors in the field. Our doctors telephone prior to arrival, treat you in your home and a comprehensive treatment encounter record is then forwarded to your GP.

Our purpose-built Call Centre operates 24/7 to ensure appropriate triage and referral of patients to emergency services, or to the patient’s General Practitioner whenever required, as well as their opening hours and emergency contact details for the relay of critical health information.

Further information about our service for patients and additional health tools and useful health information may be found on our myDr website at http://directory.mydr.com.au/doctordoctor

Billing Arrangements and Patient Medical Information

Patients registered with Medicare or Veterans Affairs are bulk billed. Other patients are required to pay by cash or credit card at the conclusion of the consultation.

As a general guide, an after hours visit will cost approximately $160. Home visits between 11pm and 8am will cost approximately $190. Long consultations and procedures may incur additional fees.

If referred for further tests or procedures, patients should be aware of the potential of further costs.

Phone advice is provided free of charge.

We recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. Our privacy policy explains how we collect and manage personal information. Follow this link to read our Privacy Policy.

Client Services

We welcome patient suggestions and respond to concerns promptly. Please contact our Client Services Manager via the contact details for your State on the Contact Page of this website.

If you would like for the matter to be dealt with outside the Practice, contact the Health Complaints Commissioner in Melbourne on 1300 582 113 or The Health and Disability Services Complaints Office in Perth on 08 6551 7600.

In Brisbane contact the Office of the Health Ombudsman on 133 646, or in Sydney contact the Health Care Complaints Commission on 1800 043 159.