All patients will be treated with kindness and respect at Newcastle Endoscopy Centre as they undergo diagnostic and therapeutic endoscopy procedures, delivered in a safe, high quality environment by experienced healthcare professionals.

Patient Centred Care
At the Heart of providing patient-centred care are the interactions that occur within Newcastle Endoscopy Centre with patients, with families and among colleagues.  

Newcastle Endoscopy Centre (NEC) is committed to ensuring that patients, carers and the community have the ability and opportunity to participate in decisions about their health and health services. NEC wants to make sure:
·         You and our team are partners in your health care

·         You can ask questions about your health and actively participate in decisions about your health care and health service

·         You can be involved to help us meet your needs and develop safe, quality services

·         You are our partner in planning, implementing and evaluating services

·         You receive culturally responsive health services.

Information on the Australian Charter of health Care Rights can be found online (click here for brochure)

Further reading is available through the Australian Commission on Safety and Quality in Health Care (click here to go directly to their website)

Newcastle Endoscopy Consumer Focus Group

At NEC we firmly believe in seeking input and feedback from our consumers to assist us to maintain the highest safety and quality of healthcare to our patients and their family.

NEC Consumer Focus Group meet every six months during business hours. The group reviews and helps influence a range of healthcare priorities.
These include:

• ​Hospital information and literature
• Hospital Service
• Hospital redevelopment planning