WHITFORD CITY FAMILY PRACTICE

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OUR PRACTICE
Contact our Practice Manager on Tel: 08 9404 4400

Our Practice Nurses are available for immunisations, dressing, care plans and other general non specific medical advice. Tel: 08 9404 4400

Whitford City Family Practice is a Bulk Billing Practice available for all patients who hold a valid Medicare card.

If you do not hold a current Medicare card, the consultation fee will be:

Monday to Saturday $62.00

Sunday $75.00

Services we offer you at Whitford City Family Practice

Open 7 Days a week

Chronic illness treatment; some examples for chronic illnesses which we manage is hypertension, diabetes, hypercholestermia, COPD and asthma.

Organising your management plan and team care plan.

Skin Cancer Check/Skin cancer surgery (with regular check and keeping a photo of your skin lesions so we are able to follow up regularly and notice any early changes)

Immunisations (children and adults and children health assessment)

Cosmetics and anti-aging treatment (anti aging treatment ,wrinkle treatment that includes filler and botulin toxins)

Women's health

Travel Medicine

Pre-employment medical examination and driving license medical examination.

Physiotherapy

Psychology

Pathology collection centre

Chiropractor

Pre-employment Medicals and Driving Licence Medicals

These are not covered by Medicare and will be charged at the current Practice rates. Please ask for details.

Surgery and Dressings

There might be a cost involved for consumables used during these types of procedures.

Please ask the Doctor or Nurse prior to any procedure if any out of pocket expenses will be incurred .

Cancellation Policy

This is a Bulk Billing Practice and all appointment slots are extremely important.

If your appointment has not been attended, cancelled or changed at least 24 hours prior to your appointment you WILL be required to pay an amount equivalent to Medicare rebate of your appointment.

Management of Personal Health Information

Whitford City Family Practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. The Practice adheres to the National Privacy Principles Act and the Health Records and Information Act.

URGENT RESULTS

Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment. Please ensure your contact details are up to date.

NON URGENT RESULTS

Our Practice Nurse will contact you via telephone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment. Please ensure your contact details are up to date.

If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.

We will not give out any results over the telephone due to confidentiality laws.

Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment. Please ensure your contact details are up to date.

Confidential information is not included in these letters. All personal information is stored on a program specific, encrypted computer data base.

CONTINUOUS EDUCATION

Whitford City Family Practice is committed to supporting the Doctors, Nurses and Administration staff to participate in on-going education.

APPOINTMENTS

Please ring 08 9404 4400 for an appointment.

If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.

TELEPHONE AND ELECTRONIC COMMUNICATION

Electronic Communication is available via email at whitfordcityfamilypractice.com.au?subject=&body=" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; color: rgb(192, 192, 192); background: transparent;">info

whitfordcityfamilypractice.com.au Tel: 08 9404 4400 Fax: 08 9307 1997

All emails are stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.

For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:
Armadale Hospital After-Hours GP, 3056 Albany Highway, Armadale WA 6112, Phone: 9391 2285 Or Dial-A-Doctor bulk-billed locum service on 1300 030 030 for home visits.

For after hours emergency medical attention, please contact EMERGENCY 000 or alternatively seek the nearest Hospital Emergency Department:

When the surgery is closed you can attend Joondalup Hospital Tel: (08) 9400 9400

Patient Feedback

Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to:
Email: whitfordcityfamilypractice.com.au?subject=&body=" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; color: rgb(192, 192, 192); background: transparent;">infowhitfordcityfamilypractice.com.au

If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:

The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583