MISSION STATEMENT

To provide the highest standard of patient care incorporating a holistic approach toward diagnosis and management of illness;

To provide continuity of care by working in conjunction with General Practices, nursing homes and aged care facilities;

To not discriminate in the provision of excellent care and aim to treat all patients with the upmost due respect including encouraging and promoting a healthier community; and

To foster a culture of collaboration, respect and mutual recognition and we make a commitment to ensuring continuous quality improvement within our service.

CONTINUITY OF CARE

Evidence suggests that communication between a doctor and patient is improved when a good relationship exists between both parties, and Hello Home Doctor Service feels that it is imperative to foster that relationship for continuity of care.

A patient report is completed for every patient seen by a doctor from Hello Home Doctor Service. We endeavour to send a copy of the patient report to your nominated general practitioner for their records. To help us keep your medical care continuous, we ask that you have the name of your general practitioner or medical centre available at the time of making a booking to see a doctor after hours.

OUR SERVICES

Our doctors are fully equipped to treat acute and episodic conditions. Our doctors carry both a supply of emergency medicines and a majority of normally prescribed medicines. These can be administered when an initial dose of medication if necessary and (if appropriate) a prescription provided which can be filled at a pharmacy of your choosing.

All calls are triaged as per the Department of Health guidelines and patients requesting a visit for clinical matters that are outside the scope of deputised care will be referred to regular GP

Examples of clinical matters that are outside the scope of deputised care include:

Health promotion activity that requires ongoing care;
Management of chronic disease;
Procedures that require resuscitation facilities;
Procedures that may good illumination or specific equipment;
Certification i.e. Driving Licence medicals.

PATIENT RIGHTS

No patient is refused access to clinical assessment or medical treatment on the basis of gender, race, disability, Aboriginality, age, religion, ethnicity, beliefs, sexual preference or medical condition. Provisions are implemented to ensure patients with a disability can access our services.

COSTS

Hello Home Doctor Service bulk-bills all patients registered with Medicare or Veterans Affairs (DVA).

For telehealth bookings, bulk-billed consultations apply if a patient meets COVID-19 criteria as set by the Department of Health. Otherwise, a charge of $50.00 may apply. This will be confirmed by the operator at the time of booking.

Alternatively, if not registered with Medicare but private health insurance (including international students with overseas student health cover - OSHC) is available with an accredited insurer, the payment will be processed directly via your healthcare provider. Accredited insurers include Allianz, Medibank, NIB, Bupa and AHM.

Otherwise, a payment of $200 will be incurred and payment is required via credit card at the time of booking. We do not accept cheques.