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Ramsay Health Care

Business / Practice Details
Business / Provider Type
Community Health Service
Services Offered
Care planning, Community Care
Interest Areas / Topics Covered
Community and Primary Health Care
Profile
Business / Provider Profile
Ramsay Health Care was founded in 1964 by successful Australian businessman and philanthropist Paul Ramsay AO (1936-2014) and listed on the Australian Stock Exchange in 1997. Ramsay is now one of the largest and most diverse private healthcare companies in the world, employing more than 88,000 people and treating millions of people every year. We offer quality healthcare through hundreds of facilities and community services in Australia, the United Kingdom, Europe and Asia. As well as a world class hospital network, Ramsay operates day surgeries, primary care clinics, diagnostics and imaging centres, mental health and rehabilitation services, pharmacies and a growing range of in-home and community healthcare options. Ramsay's reach and expertise encourage us to innovate and share best practice. Our unique caring culture and commitment to clinical excellence mean we attract and support the best people in healthcare. The Ramsay Way promotes strong relationships, continuous improvement and sustainable growth. Our enduring purpose is ‘people caring for people'.

Ramsay's operations are split across four regions:

Australia
Ramsay Australia has 73 private hospitals, clinics and day surgery units in Australia and is Australia's largest private hospital operator. Ramsay operations include mental health facilities as well as the operation of three public facilities. The business also has a rapidly expanding network of community psychology practices, hospital in the home services, telehealth and allied health clinics. In addition, Ramsay has established the Ramsay Pharmacy retail franchise network which supports 60 community pharmacies. Ramsay Australia admits more than one million patients annually and employs 31,000 people.

Europe
Ramsay Santé is the second largest private care provider in Europe, operating specialist clinics and primary care units in approximately 350 locations across five countries in Europe. In France, Ramsay Santé has a market leading position with 132 acute care and mental health facilities. In Denmark, Norway and Sweden, Ramsay Santé operates 210 facilities including primary care units, specialist clinics and hospitals. Ramsay Santé also operates a 93-bed hospital in Italy. Ramsay Santé employs around 36,000 staff and its facilities treat approximately seven million patients each year. Ramsay Health Care owns 52.5% of Ramsay Santé which is listed on the European financial markets' platform Euronext.

UK
Ramsay has a network of 34 acute hospitals and day procedure centres providing a comprehensive range of clinical specialties to private and self-insured patients, as well as to patients referred by the NHS. Ramsay also operates a diagnostic imaging service and provides neurological services through its three neuro-rehabilitation facilities. Ramsay UK cares for almost 200,000 patients per year and employs more than 7,000 people.

Ramsay recently acquired Elysium Healthcare a leading independent operator of long-term medium and low secure hospitals and complex care homes for individuals with mental health conditions. Elysium has 72 operational sites across the UK and approximately 2,000 beds. The business employs more than 6,000 people.

Asia
In Asia, Ramsay Sime Darby Health Care Sdn Bhd operates three hospitals in Indonesia, three hospitals and a nursing college in Malaysia. The business employs more than 4,000 people. Ramsay Sime Darby is a 50:50 joint venture arrangement with Malaysian multinational conglomerate Sime Darby Berhad.
Why us
The Ramsay Way
People are at the heart of our success. As ‘people caring for people' there are three key ways we approach our work every day.

We value strong relationships
Healthy working relationships lead to positive outcomes for all. We look out for the people we work with, and we respect and recognise them. Strong healthy relationships are the foundation of our stakeholder loyalty.

We aim to constantly improve
We do things the right way. We enjoy our work and take pride in our achievements. We are not afraid to challenge the status quo to find better ways.

We seek to grow sustainably
Maintaining sustainable levels of profitability are only part of our success. We prioritise long term success over short term financial gains because we care about our people, our community and our planet.

People caring for people
Ramsay Health Care's motto “People Caring for People” was developed over 25 years ago and has become synonymous with Ramsay Health Care and the way it operates its business. We recognise that we operate in an industry where “care” is not just a value statement, but a critical part of the way we must go about our daily operations in order to meet the expectations of our customers - our patients and our staff.

Ramsay Health Care is committed to ongoing improvement of patient care in all areas. While we have an excellent record in delivering quality patient care and managing risks, we continue to focus on improvements that will keep us at the forefront of health care delivery. To this end, Ramsay Health Care prides itself on listening and responding to the needs of our patients. We continually evaluate and improve on all aspects of our performance through customer satisfaction surveys and formal feedback processes.

Ramsay Health Care differentiates itself from other hospital operators through its decentralized management structure, which allows our managers to develop productive working relationships with doctors. We pride ourselves on the excellent relationships we have built with doctors throughout the organization. Our hospitals are led by competent and experienced managers renowned for having an “open door” policy for doctors and staff.

Ramsay Health Care staff work in an environment that is receptive and flexible and they have the opportunity to shape the standards and quality of care. Our internal policies and processes aim to provide staff at all levels with career expansion, training and development opportunities. We are recognised for our commitment to staff through the fostering and development of a special culture known as “The Ramsay Way” The Ramsay Way recognises that our people are the key to our success.
Business Address
Level 7, Tower B, 7 Westbourne Street,
St Leonards NSW 2065, Australia
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