Our Story

Thank you for taking the time to understand us here, at Age Up Health. I became involved with the age care industry when my grandparents needed help around the house. They registered with a large aged care provider and were treated appallingly. My grandparents were forced to make large out-of-pocket purchases for essential home alterations and then had to wait months before they were reimbursed. No one returned their calls or checked in on them, and they were often refused requests for help with gardening, cooking or even computer lessons.

Having worked in VIP and corporate services and then consulting, positive customer experience had been central to all our business activities. I realised that what my grandparents had suffered through was unacceptable, so I decided there and then to find out everything I could about the Aged Care sector. Not knowing a great deal, I reached out to all sorts of people who had experience in health, disability, aged care and business, begging for meetings. Armed with information and all my savings, Age Up Health was formed.

Since those early days, human-centric service is still at the basis of Age Up Health. Quality, Independence, Lifestyle is not just our values, but are the foundations which support how we operate the business and provide our services - not only for our Aged care clients and their families, but our team as well. From my personal experience, we are committed to never allowing this to happen again. None of our loved ones should ever suffer or have their life affected by poor service.

We look forward to helping you or your family member to live happy, healthy and free, long into the future!

Grace Petherick
Founder of Age Up Health