• Our organisations has more than 25 years of experience in education in the healthcare industry
• Strive to push boundaries in education by challeing the status quo by create innvoative ways to promote holistic health and wellbeing
• All profits from our trainings are invested in social iniciatives
• Afforable to remove financial barriers
• 98% satisfaction
• Interative online training developed by professionals around the word from diferent areas in the healthcare sector
• Easy and practical training that can be completed in eigh hours form any device.
• Certificate of completion

Why emotional intelligence in the healthcare sector?

Leaders who fail to use a full range of emotional intelligence, particularly in how they attend to emotions, have a negative impact on their organization, reducing performance, morale, and patient satisfaction. While this is true in any industry, it is especially true in emotion-filled settings such as health care facilities. 

Leaders in health care settings face many of the same challenges their counterparts experience in other industries: high pressure, complex demands, limited resources. What's different is that the “business” of health care is people in distress. 

Hospitals, clinics and medical offices are the settings of intense human dramas and a stew of emotions. Patients and their families are upset, they express their distress to staff and practitioners who also experience their own emotions about their patients. 

How everyone handles those emotions has a powerful impact on the quality of care delivered. For instance:

• When medical staff are emotionally unskillful, the ways they respond to patients leads to confusion, and a lack of two-way communication - and a flood of patient anger, frustration, despondency and the like. 
• For their part, health care workers are stressed by the emotional demands of their job, resulting in poor focus and sub-par interactions with patients.
• Pressures for bottom-line productivity takes priority over compassionate patient care. 
• Tension emerges between health care teams interacting with each other across medical specialties and disciplines, causing inept patient care. 

And of course, there are heated politics, constantly shifting priorities, and new technology to integrate, all of which further contribute to the emotional overload.

Ultimately, it all comes down to leadership - from the top down, and from the bottom up. Emotionally intelligent leaders attend to each of these issues in their organizational systems. I'm often asked what an employee can do about a boss lacking in emotional intelligence (or EI). When leaders lack EI, staffers give that feedback at their own risk. An indirect tactic can sometimes help: calling attention to how EI training can be beneficial for ALL staff.

Health care workers, particularly those who work directly with many patients, often can feel overwhelmed by their jobs' emotional demands. This can be exacerbated in organizations that don't recognize the emotional labor done by health care workers, and don't build in support for those workers. 

While all emotional intelligence competencies matter in health care settings as they do in any other organizatio empathy, has extra meaning and relevance in the context of health care. Staff may get so bogged down with administrative duties or desensitized from seeing so many ailments, that they can forget the overarching goal of helping people heal. In many situations, health care workers actively shield themselves from experiencing too much empathy so as not to get too emotional. It's uniquely important in health care to find the balance in empathy: To connect with people, but also protect oneself from becoming ineffective due to too much emotional reactivity.

Course Content 

Module 1. Emotional Intelligence (EQ). What's that? â€œ

•  The 5 competencies of emotional intelligence
•  EQ v. IQ
•  Why is emotional intelligence important in the workplace 
•  The 9 types of intelligence
•  Emotional intelligence assessment

Module 2. The Neuroscience of Emotional Intelligence

•  Thoughts, emotions and behaviour cycle
•  The Triune Brain Model
•  Emotional neuroanatomy
•  The purpose of emotions
•  The 6 types of basic emotions and their effect on human behaviour
•  The 3 key elements of emotion
•  Emotions v. moods
•  Theories of emotion

Module 3. Growing Your Self-awareness

• Emotional self-awareness
• Mindfulness techniques
• The Johari Window
• Tools to lead, motivate others and create a high performing team 

Module 4. Know Your Emotions

•  Making wise decisions
•  Self-regulation
•  Common negative emotions at work & strategies
•  Stress management
•  Building resilience

Module 5. Recognising Emotions in Others

•  Understanding body language and facial expressions
•  Body language mistakes you might be making
•  Culture differences in body language

Module 6. Social Emotional Intelligence (SEI)

• Emotional social skills
• The power of empathy
• How to support people in emotional pain
• Influencing others & becoming an inspiring leader
• Having difficult conversations
• Increase your ability to create effective working relationships with others