Professionalism & Management | Communication | Building and maintaining relationships

Working with Others: Building and Maintaining Relationships
Session Overview
Description
The aim of this session is to enhance your knowledge and appreciation of the importance of building and maintaining relationships as a newly qualified, or new to role healthcare professional, including the positive impact relationships can have on the quality of patient care and safety.

Learning Objectives
This session will support you to:

• Listen to others and recognise different perspectives
• Empathise and take into account the needs and feelings of others
• Communicate effectively with individuals and groups, and act as a positive role model
• Gain and maintain the trust and support of colleagues

Prerequisites
Before commencing this session you should:

• Have basic knowledge and/or experience of working within a team

Complete sessions:

• 1.1 Demonstrating Personal Qualities: Developing Self-awareness
• 1.2 Demonstrating Personal Qualities: Managing Yourself
• 1.3 Demonstrating Personal Qualities: Continuing Personal Development
• 1.4 Demonstrating Personal Qualities: Acting with Integrity 2.1 Working with Others: Developing Networks

This session will focus on four key areas when building and maintaining relationships:

• Understanding and valuing the roles and perspectives of others
• Communication and role modelling
• Empathy
• The importance of gaining and maintaining trust and credibility with colleagues