Oral Health | Clinical and Risk Asessment | Developing rapport

Developing rapport
Session overview
Description
This session will cover the importance of developing rapport with patients.

Learning objectives
By the end of this session you will be able to:

• list and demonstrate the skills required for effective rapport building
• identify why these skills are important in dental practice
• list the advantages of non-verbal communication

Many studies have sought to identify which issues are of importance when patients choose a dental practice.

The communication skills of the practice team feature as one of the fundamentally important issues to patients in most of these studies.

Being able to build rapport with patients through good communication skills is, therefore, one of the keys to running a successful dental practice.