Human Factors and Patient Safety in Primary Care course for GPs
This session provides an overview of the field of human factors, including the human factors challenges in primary care. It also provides explanation of why improving patient safety requires us to consider human factors when designing healthcare systems. This session was reviewed by Louise Newson and last updated in November 2014.
Learning Objectives
By the end of this session you will be able to:
- Classify different kinds of human errors that occur in general practice
- Explain patient safety risks in general practice using the Swiss Cheese model
- Identify the error traps that result from limitations in the way the human brain works
Before commencing this session you should:
- Complete GPS_03-2_001 An introduction to Patient Safety in Primary Care
Dr Jane Carthey is a Patient Safety and Human Factors Specialist who has worked in the NHS for 13 years, both at a local Trust level and for a national agency. Dr Carthey has applied human factors methodologies to understand the causes of incidents in healthcare in acute and primary care settings. Her expertise includes incident reporting, organisational and team safety culture, observational data collection, incident investigation, prospective risk assessment and improving communication between patients and healthcare staff when things go wrong.
Christine has worked as a GP in Nottingham since 1988.
Through her undergraduate work at the University of Nottingham as Community Sub Dean and postgraduate work as part of Health Education East Midlands, she has been involved in the delivery of education to both medical and multi-professional audiences with a particular emphasis on Quality Improvement and Patient Safety.
She represents Vale of Trent on the RCGP Council.
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