Attitudes and Behaviour course for GPs
The aim of this session is to get you to think about communication skills and whether basic skills are sufficient for communicating effectively with patients. This session was reviewed by Suchita Shah and last updated in December 2014
Learning Objectives
By the end of this session you will be able to:
- Describe briefly the difference between knowledge, skills and attitudes
- Consider why this distinction matters for clinical communication skills
- Identify basic communication skills in practice
- Evaluate communication performance while considering the difficulties of assessing communication standards
It’s fairly widely accepted these days that 'good communication' matters for the GP. The aim of this session is to get you thinking about this.
John Skelton is an educationalist, originally a Literature graduate who worked for the first half of his career as a language teacher and applied linguist. He has worked in UK, Spain and Singapore, and was Director of Studies for the British Council, Oman. He ran the Language Studies Unit at Aston University, and the English Language Institute at Surrey University, before moving into Medical Education in 1992.
Since that time, he has worked at the Department of Primary Care and General Practice, University of Birmingham, where he was a co-founder of the Interactive Studies Unit (ISU), which each year teaches on communication and related educational topics to nearly 2000 students in the health professions, and hundreds of qualified NHS staff. (See www.isu.bham.ac.uk)
John is the author of "Language and Clinical Communication: this bright Babylon" and "Role-play and Clinical Communication: the rules of the game" (Radcliffe 2008). He has published over 100 papers on clinical communication, medical education, medical humanities and applied linguistics, and has co-authored a number of commercially available teaching packages.
He retains a strong interest in education overseas, and has undertaken short consultancies in two dozen countries around the world.
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