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Statutory and Mandatory Training | Conflict Resolution - Level 1

Speciality
Management and Administration
Location
Online
Delivery
Online
Time / Duration
40 minute
Subject matter expert
elfh
Provider
eIntegrity

Conflict Resolution Level 1
This e-learning session meets the statutory and mandatory training requirements and learning outcomes for Conflict Resolution Level 1 in the UK Core Skills Training Framework (UK CSTF).

Learning Objectives

  • List the most common causes of conflict
  • Describe the different types of assault, why they occur and the most appropriate type of intervention
  • Explain the different types of communication and the impact they can have in a conflict situation
  • Recognise different types of behaviour patterns
  • Explain the importance of keeping a safe distance in conflict situations
  • Explain the use of ‘reasonable force’ as described in law and its limitations and requirements 
  • Identify the range of support, both short and long term, available to those affected by a violent incident 
  • Explain the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this
  • Identify and signpost support mechanisms within your organisation

Session Information
Duration:

25 minutes (knowledge chapters)

15 minutes (eAssessment)


PRM123
Instructors / Speakers
Andi Blackmore,
Programme Manager - Technology Enhanced Learning, NHS England
Angelina Montinaro,
Lead Learning Designer - Technology Enhanced Learning, NHS England
Vanessa Bassnett,
xMarketing and Communications Engagement Lead - Technology Enhanced Learning, NHS England
Dave Beardmore,
Project Manager - Technology Enhanced Learning, NHS England
Ian Blacklock,
Learning Designer - Technology Enhanced Learning, NHS England
Type
Delivery
Title
Statutory and Mandatory Training | Conflict Resolution - Level 1
Interest Areas / Topics Covered
Management, Management, Management
Location
Provider Type
Education Provider
Time / Duration
40 minute
Location
Online
Posted By
eIntegrity Healthcare e-Learning
Reference
Statutory and Mandatory Training (eIntegrity), Conflict Resolution - Level 1, Conflict Resolution - Level 1
Price:
$19.00
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