POWERING GROWTH WITH INNOVATION AND CREATIVITY
9:00 AM
Registration, Refreshments & Networking
9:20 AM
Opening Remarks from the Chair
9:35 AM
Keynote
10:00 AM
Outlook Session
Transforming CX: Matching Value to an Evolving Consumer
- What socio-cultural moments, trends and economic factors are front of mind for consumers in 2025? How are they proving consequential for brands?
- How is the nature of customer value changing? How are brands then weaving adaptability through their CX strategies?
- How do you get your entire organisation to embody customer-centricity?
10:40 AM
Keynote
11:00 AM
Morning Refreshments & Networking
11:30 AM
Partner Keynote
12:00 PM
Insight Session
Hidden in Plain Sight: Deeply Understanding our Customers
- How are brands going beyond the shortcomings of traditional CX measurement to form complete and unique pictures of customer preferences and behaviours?
- How sound are our measurement practices? When do you know you’ve reached digital maturity or are in need of transformation?
- What role is AI currently playing in improving customer understanding across different industries?
12:40 PM
Keynote
1:05 PM
Lunch Welcome Remarks
1:15 PM
Lunch & Networking
2:00 PM
Platinum Keynote
2:20 PM
Innovation Session
Digitally Elevated yet Utterly Human: Crafting Innovative CX Journeys
- How are brands infusing both innovative boldness and human touch across CX touchpoints?
- What should you look for in a creative innovation partnership?
- How are organisation ensuring their digital transformation efforts don’t alienate customers who prefer more human-centered approaches?
3:00 PM
Keynote
3:20 PM
Afternoon Refreshments & Networking
3:50 PM
Keynote
4:15 PM
Keynote
4:40 PM
Closing Remarks from the Chair
4:45 PM
Close of Day One
Day 2,
9:15 AM
Registration, Refreshments & Networking
9:25 AM
Opening Remarks from the Chair
9:30 AM
Keynote
9:55 AM
Strategy Session
Consolidating Influence: Leveraging CX as a Catalyst for Growth
- How are leaders balancing the push and pull of cost management against need for strategic CX investment with internal stakeholders?
- What are the most effective pathways to securing executive buy-in from the CFO and CIO?
- How do you ensure your CX strategies can support growth in new markets and customer segments? What opportunities are leaders keeping an eye out for?
10:35 AM
Diamond Keynote
11:00 AM
Morning Refreshments & Networking
11:30 AM
Keynote
11:50 AM
Engagement Session
Winning the Long Game: Capturing and Sustaining Brand Loyalty
- How are CX leaders mapping parameters of loyalty for the value-hungry, hyper-sceptic customer?
- How are leaders navigating the fragile trust ecosystem that trails customer data usage and storage?
- What does it take to meet the high standard customers hold for authenticity without coming across as tokenistic?
12:30 PM
Keynote
12:50 PM
Lunch Welcome Remarks
1:00 PM
Lunch & Networking
2:00 PM
Platinum Keynote
2:20 PM
Culture Session
Infectiously Bold: Aligning People and Customer Experience
- How do you effectively bring EX and CX closer together?
- What role does experimentation and autonomy play in delivering exceptional customer experiences? How can CX leaders foster this internally?
- What are the best ways to measure the impact of cultural alignment on CX outcomes?
3:00 PM
Keynote
3:25 PM
Closing Remarks from the Chair
5:30 PM
Close of Forum
- Open Days - Flinders City Campus
- Posted By Flinders University
- Posted Date: 2024-08-08
- Location:Adelaide SA 5000
- Event Details Find your place, find your people and get a taste of everything Flinders has to off...