Human Factors in Practice course for GPs
This session demonstrates how human cognitive limitations can affect diagnostic ability. It applies examples from the e-learning session 'Human Factors and Patient Safety in Primary Care' to a GP consultation. This session was reviewed by Sally Higginbottom and last updated in January 2015.
Learning Objectives
By the end of this session you will be able to:
- List the human and systems factors that increase the likelihood of you making an error
- Identify effective communication strategies for eliciting important diagnostic information from patients while minimising bias
Throughout the session you will be asked to reflect on the issues that arise and consider the cognitive biases and other factors that may affect your approach to the consultation.
Before commencing this session you should complete:
- Session - Patient Safety/Human Factors and Patient Safety in Primary Care
Dr Jane Carthey is a Patient Safety and Human Factors Specialist who has worked in the NHS for 13 years, both at a local Trust level and for a national agency. Dr Carthey has applied human factors methodologies to understand the causes of incidents in healthcare in acute and primary care settings. Her expertise includes incident reporting, organisational and team safety culture, observational data collection, incident investigation, prospective risk assessment and improving communication between patients and healthcare staff when things go wrong.
Christine has worked as a GP in Nottingham since 1988.
Through her undergraduate work at the University of Nottingham as Community Sub Dean and postgraduate work as part of Health Education East Midlands, she has been involved in the delivery of education to both medical and multi-professional audiences with a particular emphasis on Quality Improvement and Patient Safety.
She represents Vale of Trent on the RCGP Council.
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