Developing rapport course for Dental Practitioners
This session will cover the importance of developing rapport with patients.
Learning objectives
By the end of this session you will be able to:
- list and demonstrate the skills required for effective rapport building
- identify why these skills are important in dental practice
- list the advantages of non-verbal communication
Being able to build rapport with patients through good communication skills is, therefore, one of the keys to running a successful dental practice.
Mike was a Principal in a large practice in Buckinghamshire from 1976 until 2006. Mike has worked as a trainer with Denplan since 1990, developing and delivering training courses, with particular interest in the audit and promotion of oral heath and the leadership and governance of dental practices. Mike is now also an Honorary Lecturer in Primary Dental Care at Birmingham Dental School. He is researching an MPhil on ’Measuring Success in Dental Practice’ at the University.
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