Communication Skills course for Dental Practice

This session covers the basic principles of good communication and examines some of the common communication errors that may arise during a doctor’s interaction with both patients and colleagues.

Curriculum

Section: 2 Communication, Team-working and Leadership

• Professional Capability: 6 Communication, team-working and leadership

Learning Objectives

By the end of this session you will be able to:

• Identify good communication skills as an essential clinical governance tool, necessary in the delivery of effective patient care
• Investigate the principles of good communication
• Recognise some of the common, but easily avoidable, communication errors in medical practice
• Identify how to improve your team playing skills through more effective communications with your colleagues and other agencies

Communication is based on dialogue not monologue and is usually an active process of negotiation that should be balanced. It requires objectivity and an active avoidance of any tendency to drive a personal agenda to the exclusive detriment of other peoples’ perspectives.