Australia Oral Health Healthcare and Medical Courses

This session will define a complaint, explain the factors contributing to a complaint, and provide strategies for resolving and responding to complaints in line with NHS and General Dental Council (GDC) guidelines.

The aim of this session is to enhance your knowledge and appreciation of the importance of building and maintaining relationships as a newly qualified, or new to role healthcare professional, including the positive impact relationships can have on the qua

This session will encourage you to further explore acting with integrity, behaving in an open, honest and ethical manner, as a healthcare practitioner.

This session will support you in your team to deliver and improve services.

This session will demonstrate how effective teamwork is a determining factor in patient safety, and will enable you to ensure that any team you work with is effective and therefore able to provide safer care for the patient.

This session examines how working within and across multidisciplinary teams to deliver and improve services can bring benefits to patients. This session contributes to the development of leadership in clinical settings.

This session covers the basic principles of good communication and examines some of the common communication errors that may arise during a doctor’s interaction with both patients and colleagues.

This session describes the importance of effective communication skills when drawing up a written treatment plan and highlights the consequences of errors.

This session looks at the need for good communication between professionals. The importance of providing sufficient information will be explained as well as the nature of the information required for effective communication with others treating the patien

This session explores basic principles in breaking bad news and examines how these can be employed given the reality and constraints of the working life of a foundation doctor.